rk66 Privacy Policy — Your Data, Our Responsibility

1. Introduction

rk66 ("the Platform", "we", "us", "our") operates the online casino and sports betting platform accessible at rk66.one. We take the privacy of our players seriously. This Privacy Policy explains how rk66 collects, uses, stores, and protects personal information provided by users ("you", "your") when you access or use the Platform. It also explains your rights in relation to your personal data and how to exercise them.

By registering an account or using the rk66 Platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Privacy Policy, please do not use the Platform. This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the Platform.

Our Privacy Commitments at a Glance

2. Information We Collect

rk66 collects only the information necessary to provide and improve the Platform, fulfil regulatory obligations, process transactions, and deliver customer support. We collect information in two ways: information you provide directly, and information collected automatically when you use the Platform.

Information You Provide Directly

• Registration information: your mobile number, chosen username, and date of birth (used for age verification to confirm you are 21 or older).
• Identity verification documents: a copy of your National ID card (NID) when required for KYC verification before processing withdrawals above applicable thresholds.
• Payment information: your mobile wallet number (bKash, Nagad, Rocket or Upay) used for deposits and withdrawals. rk66 does not store full card numbers; payment data is processed via the relevant payment provider's secure systems.
• Communications: messages you send to the rk66 support team via live chat or email, including the content of those messages and your contact details.

Information Collected Automatically

• Device and browser data: device type, operating system version, browser type and version, screen resolution, and device language settings. This is used to optimise the Platform for your device.
• Log data: IP address, access timestamps, pages visited, actions taken within the Platform (such as games played, bets placed, and bonuses claimed), and session duration.
• Transaction records: all deposit and withdrawal amounts, timestamps, payment methods used, and transaction reference numbers, retained for regulatory compliance and dispute resolution.
• Cookie and tracking data: session cookies required for Platform functionality, and optional analytics cookies that help us understand how players navigate the site. See Section 10 for full cookie details.

3. How We Use Your Information

rk66 uses the personal information it collects solely for the purposes set out below. We do not use your data for any purpose that is incompatible with these stated purposes without first notifying you and, where required by law, obtaining your consent.

• Account management: to create, maintain and operate your rk66 account, including processing your login, managing your balance, and applying bonuses and promotions to your account.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and to maintain accurate financial records.
• Identity and age verification: to verify that you meet the 21+ age requirement, to complete KYC checks where required, and to fulfil our anti-money laundering obligations.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and provide technical assistance related to your account or any game on the Platform.
• Responsible gaming compliance: to monitor gaming patterns and account activity to identify potential signs of problem gambling, and to facilitate the use of responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: to analyse aggregated, anonymised usage data to improve the performance, design and content of the rk66 Platform for all players in Bangladesh.

4. Legal Basis for Processing

rk66 processes your personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: processing your registration details, account credentials, and transaction data is necessary for rk66 to fulfil its obligations to you under our Terms and Conditions.
• Legal obligation: processing identity verification and financial transaction records is required to comply with applicable anti-money laundering regulations and age verification requirements.
• Legitimate interests: analysing anonymised usage patterns to improve Platform performance and security constitutes a legitimate interest of rk66 that does not override your privacy rights.
• Consent: where we rely on consent for any processing activity (such as optional marketing messages), you may withdraw that consent at any time by contacting rk66 support or adjusting your account notification preferences.

5. Sharing Your Information

rk66 does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment providers: we share your mobile wallet identifier and transaction amounts with bKash, Nagad, Rocket or Upay solely for the purpose of processing the specific deposit or withdrawal you have requested.
• Game providers: we share your account session identifier with licensed game providers (such as Pragmatic Play and Evolution Gaming) solely to authenticate your game sessions. We do not share your name, NID, or payment details with game providers.
• Regulatory and law enforcement authorities: where required by applicable law or a valid court order, rk66 may be required to disclose personal data to regulatory bodies or law enforcement agencies. rk66 will notify affected players of such disclosures where legally permitted to do so.
• Fraud prevention and anti-money laundering: we may share data with third-party fraud detection services where we have reasonable grounds to suspect fraudulent activity, bonus abuse, or money laundering in connection with an account.

6. Payment Data and Financial Information

All financial transactions on rk66 are processed in Bangladeshi Taka (৳ / BDT) via the payment providers you select. rk66 does not store complete mobile wallet PINs, one-time passwords (OTPs), or card numbers. When you initiate a deposit or withdrawal, you are redirected to your payment provider's own secure interface to authenticate the transaction. rk66 receives only a confirmation of the transaction outcome and the reference number.

Transaction records — including deposit amounts, withdrawal amounts, timestamps, and payment method references — are retained by rk66 for as long as required by applicable financial record-keeping regulations. These records may be accessed by rk66 compliance staff and, where required by law, by regulatory authorities.

7. Cookies and Tracking Technologies

rk66 uses cookies — small text files stored on your device — to make the Platform work correctly and to improve your experience. We use three categories of cookies on the rk66 Platform:

Cookie Categories

• Strictly necessary cookies: these are required for the Platform to function. They keep you logged in during a session, remember your active game, and protect your account security. These cookies cannot be disabled without breaking the Platform.
• Preference cookies: these remember your account settings such as language preference and notification settings so you do not have to re-enter them on each visit. These are non-essential and can be disabled via your browser settings.
• Analytics cookies: these collect anonymised data about how players navigate the Platform — such as which pages are visited most and how long sessions last. This data is used in aggregate to improve the Platform. These are non-essential and can be disabled via your browser settings.

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly and you will not be able to remain logged in.

8. Data Retention

rk66 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account and registration data is retained for the duration of your account and for a period of five years after account closure; transaction and financial records are retained for a minimum of five years from the date of each transaction to comply with applicable financial regulations; identity verification documents are retained for a minimum of five years from account closure; and support communications are retained for two years from the date of the communication.

When your data is no longer required for its original purpose and no legal obligation requires us to retain it, rk66 will securely delete or anonymise it. If you request deletion of your account, rk66 will process that request subject to any outstanding legal obligations, including regulatory record-keeping requirements.

9. Data Security

rk66 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption for all data in transit between your device and our servers, access controls limiting which rk66 staff can access personal data, and regular security reviews of our Platform infrastructure.

While rk66 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account login credentials confidential. If you suspect your account has been accessed without your authorisation, please contact rk66 support immediately via live chat.

10. Your Rights

You have the following rights in relation to the personal data that rk66 holds about you. To exercise any of these rights, please contact rk66 support via live chat or by email at [email protected]. We will acknowledge your request promptly and respond within a reasonable timeframe.

• Right of access: you may request a copy of all personal data rk66 holds about you at any time. We will provide this information in a clear and readable format.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. For account details such as your registered mobile number, you can update these directly through your account settings.
• Right to erasure: you may request that rk66 delete your personal data, subject to our legal obligations to retain certain records (such as transaction history and KYC documentation) under applicable financial regulations.
• Right to object to processing: where we process your data on the basis of legitimate interests (for example, analytics), you may object to that processing. We will consider your objection and cease processing unless we have compelling legitimate grounds that override your interests.
• Right to withdraw consent: where we rely on your consent for any processing activity, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your withdrawal.

rk66 will not charge a fee for handling data rights requests. We may need to verify your identity before processing a request to ensure your data is not disclosed to or deleted by an unauthorised party.

11. Children's Privacy

The rk66 Platform is strictly for adults aged 21 and above. rk66 does not knowingly collect personal data from any person under the age of 21. If a player under 21 has registered an account, that account will be closed immediately upon discovery and any balance will be forfeited in accordance with our Terms and Conditions. If you believe that a person under 21 has registered on rk66, please contact our support team immediately.

12. Changes to This Privacy Policy

rk66 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make a material change to this Privacy Policy, we will notify registered players by SMS to their registered mobile number or via a notice displayed on the Platform. The date of the most recent update is shown at the top of this page. Continued use of the Platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how rk66 has handled your personal information, please contact us using the details below. Email addresses are shown as plain text — please copy manually into your email application.